Support
Need help with Malfoid Chat? Reach us at support@malfoid.com.
Include your Google account email and any Stripe receipt details when you write.
Restore access
Sign in with the same Google account you used to purchase. Your remaining exchanges and conversation are tied to that account—not to a separate password or magic link.
Manage your session from Settings.
Common issues
- Paid but no exchanges: Wait a moment for checkout to finish, then refresh and sign in again. If credits still do not appear, email support with your receipt or Stripe checkout confirmation.
- Out of exchanges: Buy another one-time pack on the unlock page. There is no subscription.
- Chat error: A failed reply should not permanently use an exchange. Try again; if your balance looks wrong, contact support.
- Wrong Google account: Sign out, then sign in with the account that completed checkout.
Refunds
Purchases are generally final. If payment succeeded but exchanges were never credited, contact support with proof of purchase. See the Terms of Use for the full policy.